Privacy Policy

Your privacy matters to us.

At Still Waters Psychology, we understand that reaching out for psychological support can involve sharing personal and sometimes sensitive information. We want you to feel confident that your information is treated with care, respect, and confidentiality.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, contact our clinic, complete online forms, or access our services.

We are committed to protecting your privacy in accordance with applicable Canadian and Alberta privacy legislation, including the Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA). Our psychologists also follow the professional standards established by the College of Alberta Psychologists (CAP).

1. What Information Do We Collect?

The information we collect depends on how you interact with us.

When you visit our website, we may collect basic technical information, such as your IP address, browser information, pages visited, and how you arrived at our website. This helps us understand how our website is being used and identify opportunities to improve it.

When you contact us or complete an online form, we may collect information such as:

  • Your name, email address, and phone number.

  • Your preferred method of communication.

  • The type of services you are interested in.

  • Information you choose to share about yourself or the person you are contacting us about.

  • Your appointment preferences or other questions.

When you become a client, we may also collect information necessary to provide psychological services, including your personal and medical history, mental health information, relevant family or relationship information, insurance details, and billing information.

We collect only the information reasonably necessary to provide our services, respond to inquiries, and operate our practice.

2. How Do We Use Your Information?

We use personal information to:

  • Respond to questions, contact requests, and service inquiries.

  • Help connect you with an appropriate therapist or assessment service.

  • Schedule and manage appointments.

  • Provide psychological assessment, counselling, and related services.

  • Process payments and insurance claims.

  • Communicate important information about appointments or services.

  • Improve our website and the quality of our services.

  • Meet our legal, ethical, and professional obligations.

We may also occasionally share information about our services or clinic updates where permitted by law and with any required consent.

We do not sell your personal information.

3. Your Consent and Choices

We collect, use, and share personal information with your consent, except where permitted or required by law.

When you voluntarily complete a contact form or send us an inquiry, we understand that you are providing the information so that we can respond to your request.

If you decide to begin psychological services, we will provide additional information about informed consent, confidentiality, and the limits of confidentiality before beginning services.

You may withdraw consent for certain uses or disclosures of your information by contacting us. However, there may be circumstances where we are legally or professionally required to retain information or where withdrawing consent affects our ability to provide services.

4. How Do We Protect Your Information?

Protecting your personal information is an important part of our professional responsibility.

We use administrative, physical, and electronic safeguards appropriate to the sensitivity of the information we collect. These may include secure electronic record systems, access restrictions, password protection, and secure methods of storing and transmitting information.

Only authorized individuals who require access to information for legitimate professional or administrative purposes are permitted to access it.

We also expect third-party service providers who handle information on our behalf to maintain appropriate privacy and security safeguards.

Although we take reasonable precautions, no method of electronic communication or online transmission can be guaranteed to be completely secure.

5. Online Forms and Email Communication

When you complete a form on our website or send us an email, the information you provide is used to respond to your inquiry or help coordinate services. Please be mindful that regular email and some online communication methods may not provide the same level of security as a dedicated client portal.

We encourage you to avoid including highly sensitive personal or clinical information in general website contact forms or email messages unless necessary.

Once you become a client, we may provide access to secure systems for completing intake forms, managing appointments, and sharing information.

Submitting a contact request does not automatically establish a psychologist-client relationship.

6. When Do We Share Your Information?

We respect the confidentiality of the information you share with us.

We may share personal information with authorized service providers who help us operate our clinic, such as appointment scheduling, electronic record management, billing, or technology service providers. These providers are expected to protect your information and use it only for authorized purposes.

We do not disclose sensitive clinical information to outside parties without your express consent unless disclosure is permitted or required by law, including certain circumstances involving safety or emergencies.

We do not share your personal information with third parties for their independent marketing purposes.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand website traffic, improve functionality, and create a better experience for visitors.

These tools may collect information such as pages visited, general website activity, browser information, and IP addresses.

You can manage or disable cookies through your browser settings. Some website features may function differently if cookies are disabled.

Where required by applicable law, we will obtain consent for the use of non-essential tracking technologies.

8. How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet applicable legal and professional requirements.

Clinical records are retained in accordance with the requirements of the College of Alberta Psychologists and our clinic's record retention policies.

Information collected through general website inquiries that do not result in services is retained only as long as reasonably necessary for the inquiry and any applicable legal or business obligations.

When information is no longer required and is eligible for disposal, we take appropriate steps to securely delete, destroy, or de-identify it.

9. Accessing or Correcting Your Information

You have the right to request access to personal information we hold about you, subject to applicable legal limitations.

You may also request corrections if you believe information is inaccurate or incomplete.

To protect your privacy, we may ask you to verify your identity before processing a request.

We respond to requests in accordance with applicable privacy legislation, generally within 30 days, unless an extension is permitted.

10. What Happens if There Is a Privacy Breach?

We take privacy concerns and potential security incidents seriously.

If we become aware of unauthorized access, loss, or disclosure of personal information, we will take appropriate steps to investigate, contain the incident, assess potential risks, and address the situation.

Where required by law, we will notify the appropriate privacy authorities and affected individuals.

11. Third-Party Websites and Services

Our website may include links to external websites or services, including online booking platforms and other resources.

These services may have their own privacy policies and information-handling practices. We encourage you to review their privacy policies before providing personal information.

Where a third-party provider processes information on behalf of Still Waters Psychology, we remain responsible for taking appropriate steps to protect that information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or privacy practices.

The most current version will be available on our website.

13. Questions or Privacy Concerns?

If you have questions about how your personal information is collected, used, stored, or protected, or if you would like to request access to or correction of your information, please contact our Privacy Officer.

Still Waters Psychology

Privacy Officer: [email protected]

Website: www.stillwaterspsych.com

We are committed to listening to your concerns and responding with care, transparency, and respect.

Harven Kang is currently completing his Master’s in Counselling Psychology and brings a range of real-world experience into his clinical work. He has worked in both long-term care and the mining industry in human resources, with a focus on psychological safety. These roles have allowed him to connect with people from all walks of life and develop a deeper understanding of the unique challenges individuals face.

In long-term care, Harven witnessed how meaningful it is to feel heard, supported, and treated with compassion—especially during vulnerable moments. In the mining industry, he worked closely with individuals and teams to support well-being and help foster environments where people feel respected and able to be themselves.

These experiences have shaped how Harven views people and their stories. They have deepened his appreciation for resilience, relationships, and the many ways life can feel challenging at times. He brings this perspective into therapy in a way that is grounded, compassionate, and relatable.

Above all, He aims to connect with people in a genuine way and offer support that feels both meaningful and practical for where they are in their lives.

Who I Work With

  • Teens

  • Adults

  • Immigrants

  • Second Generation Individuals

  • Seniors

My Approach to Therapy

  • ACT

  • CBT

  • DBT

  • Motivational Interviewing

  • Narrative Therapy

My Areas of Expertise

  • Anxiety

  • Cultural Stigma

  • Depression

  • Enmeshment

  • Stress Management

  • Trauma

I love to stay active and have fun trying new things. Whether it’s playing the tabla (Indian drums), open runs on the basketball court, or swinging a tennis racket, moving my body keeps me energized and engaged. I reset through time with family and friends. Every moment counts, and I strive to live fully in the present.